Refund policy

Find your perfect fit.
We want you to love your new shades. If they aren’t exactly what you expected, we offer a straightforward return process to help you find the right pair.

🔄 The 7-Day Return Policy
You have 7 days from the date of delivery to initiate a return.

Timeline: Return requests must be submitted within 7 days of the package being marked as delivered.

Shipping: Customers are responsible for the cost of return shipping. You may use the carrier of your choice; however, we recommend using a trackable service.

No Restocking Fees: We do not charge restocking fees. You will receive a full refund for the cost of the item(s) purchased.

No Final Sale: Good news—we do not have "Final Sale" items. Every pair of sunglasses we sell is eligible for return within the 7-day window.

✅ Return Condition Requirements
To be eligible for a refund, your sunglasses must be in their original, retail condition:

Lenses & Frames: Must be completely free of scratches, smudges, or signs of wear.

Packaging: Must include the original hard case, microfiber cleaning cloth.

Proof of Purchase: Please include your order number or a copy of your packing slip.

🛠️ How to Start Your Return
Email Us: Contact via email account@phreela.com with your order number to notify us of your return.

Pack Securely: Place the sunglasses back in their protective case and shipping box. (Sunglasses are fragile—please pack them carefully!)

Ship It Back: Mail your return to the address provided by our support team. Please keep your tracking number for your records.

💰 Refund Processing
Once your return is received and inspected (usually within 3–5 business days), we will process your refund to your original payment method. 

 

For any questions please contact us; account@phreela.com